TLDR; Do not expect smooth visit if you are Globalist booking two rooms; service is lacking.

Back from a glorious 16d in Japan (5d HC Tokyo/Ginza, 2d TDR, 2d HR Hakone, 2d USJ, 4d PH Kyoto). We booked 2 rooms at all hotels for our family, upgraded 1 at all 3 Hyatts to suite with TSU, and asked for our Hyatt Concierge to confirm connecting/adjacent rooms at all 3, which she confirmed over email.

While HC Tokyo and HR Hakone welcomed us with connecting/adjacent rooms and readily provided Glob benefits for both rooms, PH Kyoto took a different spin. Two days before checkin, they emailed me to say that the could only provide Glob benefits for 1 room, however if we re-booked the second room as GoH they would provide Glob benefits to that room as well. Dealing with two sick kids in Japan, I simply forwarded this email to my Hyatt Concierge and asked her to comply with their request, using my husband's name on the second room.

At checkin, we were told that we did not get connecting rooms, nor adjacent, nor same floor, nor same building, and that nothing could be done. Nothing. Billy (Director of Rooms) told me 9 different ways that they had prior guests checked into all the non-suite rooms on the suite floor, and that nothing nearby was available either. He told us to have a drink in the lobby while he figured out options, and then provided only one, that we could get a King room (instead of the 2Q room for our m/f teens) by moving the next day. There are only 70 rooms there, thank you for your understanding, etc. (For the curious, drinks were posted to our account.) We asked to change out into a standard room near our kids' room but there wasn't one.

Beware that he was unmoved by my email confirmation of connecting/adjacent rooms, as those are "requests and other guests arrived first." Kids timed the walk between rooms as they were on floor 6 and we were on floor 2, which are in different buildings. 300 steps/7 minutes when elevators were slow. Most trips this wouldn't have been a big deal but the kids were both sick and I had to run back and forth to care for them.

Breakfast was the highlight, along with the view from the kids' room. Our suite was called "private garden" view but it felt like a basement.

Leaving the hotel, we asked to have a van taxi called and prepare for check out, and the clerk could not say no enough ways. "They might charge more for a van (fine), the van might not be available, can you give me a number to call you if there is no van," etc. Typically if we ask for a van taxi, the answer is, we'll get one as soon as possible, do you need help with your bags? We carried our own bags down. Check in and Check out were the low points, the staff just did not seem to be on the PH level. The champagne hour was also lovely, but the windowless Living Room lobby isn't a spectacular atmosphere. Wish that was at the gorgeous bar!