I know I am always a bit apprehensive when I have to call to move points from my Ink card to my CSR. I guess I am concerned that one day the rep is going to say something like “you sure spend a lot of money at Office Depot and Staples” (*).

Bummer that they broke the self service transfer.

For other cards I generally have no concerns about talking to a rep, but if I can do it via secure message, I choose that route for other reasons.


(*) Given the 5X cap on Ink purchases I suspect it isn’t really a valid concern; it’s not like I am running tens of thousands of dollars through that account every month. My gift card purchases are limited to what I can use for category shifting, with health insurance being the primary use.