I've searched, but haven't seen a similar situation here. Two days ago, I was in my Marriott account a lot as I researched and booked lodging for an aspirational vacation. Often, when I book with points, the website thinks I left the phone number field blank (does not autofill it or something), so I manually type it in. It's annoying, but has only been a minor hindrance. I had to do that at least once with all the bookings I made two days ago.

What's different is that now when I try to log in, I get the below error. The system can't send me the 2FA passcode so I'm not able to login. I've called twice and both times the reps thought I needed to just change my password. I did to play along, but the error persists. The last one I spoke to told me that when you change your email/phone number, you get this error for 72 hours. That seems mind-bogglingly unhelpful towards actually protecting people's identities. I'm shocked that Marriott would lock me out of researching and booking hotels for 72 hours. I'm about 48 hours in, so I guess I can try again in a day.

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Contact Marriott BonvoyYour passcode cannot be sent since you recently changed the email address and phone number(s) associated with this account.



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