And…

The customer service at both check-in and the gate ain’t so hot these days - especially at the outsourced airports.

Baggage delivery to the carousel is still pretty bad. Expect to wait.

And the (Platinum) call centre is a far cry from what it used to be, now often staffed by rookies who can only perform basic functions.

All things that used to be good, but aren’t now. All in addition to the cutbacks to Premium and Business.