Originally Posted by TomYoung

I continue to fly Cathay for personal reasons but I am far from typical. One family I know well in Manila consists of 7 adults. They fly between Manila and New York several times a year, almost always in business. They used to always fly with Cathay but due to the deteriorating offering have switched their allegiance to JAL. Cathay's accountants, like most in the profession can calculate cost incurred to the nearest cent but when it comes to calculating the income that is being foregone by penny pinching they are totally lost. This is not a problem while flights are full but when things revert to normal they will lose seriously. Regrettably based on passed behaviour this will then result in a further round of cost cutting, i.e. service reduction. And all the while they dream of being a lifestyle brand.