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Old Jul 5, 2023 | 12:55 pm
  #1308  
a_k
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Join Date: Mar 2022
Programs: AY+ Plat
Posts: 962
Seattle flight cancelled. SEA wasn't the start or end destination (had a connecting AA flight). Instead of providing alternate flight options as usual with "change my flight", the only option IT showed was to cancel for a refund. Got properly re-routed after contact with customer service, but strange that IT doesn't offer alternatives or even say contact us for re-routing, only cancel for a refund. Or, if that's what they mean by the last part, it's poorly worded IMO
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