Disclaimer: A CX fanboy here, so inherent biases. Also a DM. Likely, & perhaps just like the cabin/cockpit crew, not a fan of the management.

SIN based but in the middle of a (very extended) move to the US.

One who has been travelling a fair bit to/from NYC since Oct ‘21, on a mix of SQ & AA coded QR metal. All J. Just the one SIN-HKG-JFK in CX which was in W.

CX F&B has always been meh (except the garlic bread - the only time I eat bread, and overall views based purely off my CX memory, ie ‘09 onward). Could it get worse- sure, possible.

Quite possibly, I got lucky on those 2 CX sectors- no upgrades, but those flights made for, far and out the best flights I’ve had since COVID happened.

And sure, status helped on this, but my call Center experiences with CX (not the WhatsApp chat), for all the issues that are real and right there, were far better than with AA (Ex Plat line), UA (1K line), and SQ (PPS line). The latter 2, courtesy my wife’s status, and the first one courtesy AA’s system. Aviation is driven by greedflation at the moment (AA wanted $10k to change the return leg of an Asia-NY ticket when I fareclass was available, SQ has this, and UA wouldn’t budge to honor its own published policy on FFC use till I got the DoT to intervene).
All are c#@p. Customer care is nonexistent. But CX still, has done better for me during cancellations/refunds/rebookings
etc.

So far.