FlyerTalk Forums - View Single Post - JAL has the worst customer service ever

Jul 5, 2023 | 4:50 am

#10

percysmith

Ambassador, Hong Kong and Macau

Join Date: May 2009

Location: HKG

Programs: Non-top tier Asia Miles member

Posts: 22,047

Quote:

Originally Posted by CPH-Flyer

The general hint is to call right when the lines open, or if you have a decent priced VoIP solution, try the Japan number.

Quote:

Originally Posted by lsquare

I posted about this last year. It was a total pain in the ... trying to get a hold of someone from JL USA. Eventually, I managed to get someone from JL Hong Kong to pick up and she solved my problem.

I've called the four big ones - UK, US, Japan as well as my home call centre in HK - whatever is open.

HK is sometimes hit or miss - I did have to HUACA on at least one occasion because the agent didn't know how to pre-order a Mori Izo Shochu.

Japan on English is actually the one I struggled with the most - couldn't communicate (and I can't converse in Japanese How fast can you learn Japanese ?! ).

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