Originally Posted by
KARFA
The best way I have found is just follow the prompts after clicking Help & Contacts at the bottom of the page on ba.com. Click to submit expenses and upload your receipts in the claim.
I did follow your suggestion and was really surprised by the result. I submitted a claim for GBP 220 compensation, refund of the hotel, train, and food expenses all via the web form.
BA replied after a few days and accepted all my demands. I got the money about a week later. They used two separate bank transfers, one for the compensation and one for the expenses.
Excellent advice by you and
corporate-wage-slave , thanks! Without the forum, I would have submitted my claim via email (just to have some proof of submission, fully expected the airline to deny the claim).
Good job on part of BA as well!