Originally Posted by
friedablass
We checked out at 8 pm at night which they for sure were going to charge us for another full night had it been a paid rate- I know because I had asked in advance what the latest check out they would give us on a cash stay booked for 4 nights and they said 2 p.m. I then asked if 4 p.m. would be possible and the response was that they will accommodate that due to status but anything thereafter will be charged at a full night's rate. So would I not get the EQN for that night that I paid for even if I left at 8 p.m.? I believe I would and the same should be for a points stay.
Also, like I said, I've done this several times in the past to guarantee us checkout as late as 10 or 11 p.m. and was always given the EQN for that last night even though we didn't sleep there.
I still think you are owed four nights. You should have just left and not checked out that night if you wanted five elite night credits. Could always check out the next morning in the app.