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Thread: CX Post-Covid
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Old Jul 4, 2023 | 10:22 pm
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percysmith
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Honestly when you wind down the airline down to four long haul destinations and then have to restart again, you will get the following:

1. Loss of institutional memory and training
1a. Lots of staff who are green (to varying extent)
1b. Changes to pre-pandemic practices, not necessarily for the better (especially - dining)

2. Revenge travel (I don't think I've been on an empty flight since reopening of travel in Q4 2022, even on off days - so staff are consistently maxed)
2a. Remember this includes Pearl River Delta basin catchment area, as well as Mainland transit

I've taken some AA this year, both in the back and Flagship First, and no way has things with CX sunk to that low.

Last edited by percysmith; Jul 4, 2023 at 10:55 pm
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