Originally Posted by
foodmapper
Another data point -
I tried to do the waitlist for premium award and was rebuffed 2x (phone and chat)
It is a 3 leg international business saver award with 1 international partner leg in X, a second international partner leg in I, and a United-operated domestic leg in X. Should be eligible for a waitlisted premium award for the third leg.
Both agents said that because it was a mixed cabin business award, I would have to pay way more miles to be confirmed into business (from 88k- 440k). Me pointing out that is was already a business class ticket got nowhere.
Conflicts with the info from Twitter above, but seems to be in line with the new training to deny now that they have moved 100% to dynamic awards.
Had the opposite experience yesterday but on a much simpler ask:
Booked a regular MP award in Economy on UA nonstop TATL 6 months out (no regular PE awards, Polaris at 265K a bit rich for my blood, esp when I have my favorite economy seat for a daytime flight). Applying the "Never Hurts To Ask" (NHTA) principle, I called and asked to be waitlisted for a Business Saver award. Agent had to check with someone, came back and said I couldn't be waitlisted for an upgrade because I had a MP award, but when I explained that I wanted to be waitlisted for a separate award ticket and not an upgrade, she immediately understood the difference! She consulted again. Apologized after 10 minutes "None of us has done that since COVID and we're trying to remember how to do it!" She also apologized that they would have to deduct the difference in MP miles now, to be restored if the award never came through. The difference between my regular Economy award and Biz saver to Europe? 10K. The record now shows the deduction from my account and the waitlist for the Polaris business (IN). NHTA