Originally Posted by
Hippo18
Anybody heard of this? At some point during multiple rebooking attempts (via the app), United removed my husband from our reservation and gave him a new PNR. So while I had 'protected' status when it came to finding a seat, he did not.
Yes this sometimes happen as trying to rebook irrops. However, a verbal request should correct the seating issue. The agents know how to handle this -- its the computer that messes up.