Had a great. Experience with the concierge recently on a few of my trips.

Concierge met me on the bridge and drove me from Vancouver flight to connect in Toronto to my FCO flight. Had 3 hours connection time. Literally took 5 minutes from de-boarding to the signature Lounge. Did not have to go to secondary security.

AMS Concierges were great. Was escorted to the crew line upon checking in at Airport to security.

at the gate the concierge met me and another SuperElite at the boarding gate and escorted to our seats. We were the first to board.

just FYI.. AMS lounge is closed for renovation. They used the Cafe near the lounge as substitute. Awful.. crowded and no power. I left after 5 minutes and sat in the airport.