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Old Jul 3, 2023 | 7:40 am
  #145  
coleslaw
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5 Years on Site
 
Join Date: Sep 2020
Posts: 4,279
Originally Posted by LAXGUY
If you plan to use a Hyatt credit card on a third party site, buyer beware.
I encountered a third party payment site in connection with a stay at a Hyatt in Greece last year. Although I charged the stay to my Hyatt credit card, I did not receive points for doing so because Hyatt's system (understandably) did not recognize the third party site as having anything to do with Hyatt.
After a lengthy (couple of months) back-and-forth with Hyatt, I eventually got the points but it was a hassle I didn't need.
In this situation you send Chase a secure message outlining the issue and they adjust your points within a few days (and then they post when your next statement closes).
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