Originally Posted by GHA_Insider

I've looked into this. Outrigger is of course a member brand of GHA DISCOVERY and operates the Outrigger DISCOVERY loyalty programme at its hotels. However the recently-renovated and rebranded hotel that Outrigger is operating in Koh Samui is using a different Property Management System from the other Outrigger properties, which has delayed its connection to GHA's systems. An interface with these systems is required to send member transactions and member profiles between GHA and the hotel, which is fundamental to ensuring proper member recognition and rewards. Therefore at present the hotel is not able to offer the GHA DISCOVERY benefits and this is also the reason it is not bookable on www.ghadiscovery.com

We are working with Outrigger on getting the hotel fully interfaced (and the staff trained) but this won't happen before your stay in June. I'm sorry for the disappointment. However, if once you have stayed you send your invoice to DISCOVERY Customer Care with a note mentioning my approval, then we will manually credit you with D$ on the basis of the spending on your stay.

Originally Posted by BusinessCasualNo

Ive been a Long time lurker at this forum, but wanted to share an experience. I have GHA platinum, mostly due to when thon in Norway was part of The program, but have high tier at other chains as well. Just checked in to Outrigger on Koh Samui, knowing that they arent fully integrated yet. However I had made sure to register my GHA account in advance when booking transfer to the hotel. Upon checking in there was no recognition of status when , I enquired about upgrade, referring to my status, but the girl at the front desk didn’t even seem to recognise the GHA loyalty card when presented, she continues telling that there is availability and could check the price. Probably one of my weirdest experiences checking in with status.