Stayed here a few weeks ago. The Welcome Gift was never offered. I talked to the manager and was refused to give me the compensation per Bonvoy terms and conditions. I called Bonvoy to report this. They advised the hotel needs to compensate me. The hotel stood firmed but only would give me 10k points where they claimed it was a $100 value. I disputed where I as the customer should be given the choice if cash or points should be awarded. Bonvoy refused to help me any further.