Originally Posted by
pesos
This is absurd. Delta chat rep is unbelievably slow and incredibly clueless. VN pnr they have doesn’t work nor does the ticket number from the delta email. Ridiculous.
Don't use the chat agent. They're useless. Call in. I just had this 3 days ago when I flew into SGN. I called, the DL rep gave me the VN PNR and then I was able to manage my booking as a guest. The chat agent might have misunderstood what you wanted. Worse case scenario is that you'll have to call the Vietnam Airlines call center.