Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,174
You must have an agent who is mistyping stuff. CVG is 264 miles from ORD and PIT is slightly closer. LEX is the same state as CVG airport. That said, the 350 mile rule applies to BA services , there are none from LEX or SDF - and ORD and PIT are booked out already.
Did you suggest Delta to JFK, then Virgin to LHR? Eg DL4951 or DL4937, then VS138. That earlier Delta gives multiple JFK options. These have well over Y3.
I would ring again, ask for specific flights, and get them to articulate clearly why they cannot book them. If it's policy or ticketing (probably incorrect) this then gives you leeway to buy tickets and charge it back to BA under their failure to meet their EC261 obligations. Don't mention EC261 to the agent, just ask why specific flights cannot be used, and note it down.
Last edited by corporate-wage-slave; Jul 1, 2023 at 4:33 pm