I have my ANA account linked to my spouses Amex account for which I am an additional card holder. I transferred miles from both of our Amex accounts to ANA. Mine made it, hers was returned/refunded. I have my account number linked in Amex, have her as a Family Member on my account and have transferred miles previously from her Amex account to my ANA account. Has anyone had this happen? Waiting on hold with ANA... waiting... waiting...

Thanks