FlyerTalk Forums - View Single Post - Just a rant about All Accor's customer service

Jul 1, 2023 | 7:16 am

#8

b12e

Join Date: Jan 2022

Location: In between VLC & ALC

Programs: Flying Blue Platinum, All Accor Diamond

Posts: 1,003

Quote:

Originally Posted by macaron35

piece of advice: never ask CS to correct the amount of points. Just deal nicely with the hotel, not saying there did wrong but simply by saying that you think you should have gotten more points for the amount paid...

When asking CS, these guys can add points and remove some, same for status nights. You sometimes not to say often end up with less points than expected.

Thanks - that was also the advice I got back in March. I did reach out to the hotel eventually and they did correct it.

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