Originally Posted by
HoyaSFOIAD
The utter meltdown this week has rendered GS completely useless. Chaotic scene last night at SAN as all the redeyes east were cancelled. Mine (to IAD) was cancelled due to the inability to get a pilot, no doubt caused by the ripple effect from the meltdown. Booked myself on the last seats on a connecting flight on Delta the next am. On the app, I couldn’t get out until Friday. Once I backed myself up on Delta, I waited on hold for a couple hours on the GS line until I finally hung up and went to bed at my newly found hotel room. Currently waiting to take off on the first segment of my Delta flight. Hopefully United will reimburse me here, as trying to get a workable change from them wasn’t a viable option. It’s a lesson that even as a GS, in a meltdown situation like this, you’re just as much on your own as a non-MP member, and you need to take full control of your situation.
Just closing the loop here. When I got home, I emailed GS, explained what happened and ask for reimbursement for the difference in cost of the Delta ticket vs the United ticket. Not a small number, it was well in excess of $1,000. They got back within 24 hours and agreed to do so “as a good will gesture”. I’m fine with that and consider it a win. Now, as for “the good will gesture” part I would have considered something above and beyond that “good will”, but I’m more than satisfied with this outcome.