Originally Posted by
Narrow Seat
A friend of mine tells me he has been in a Customer Service Line at Newark (NJ) airline for close to 10 hours so he can rebook and get a hotel voucher. United Airlines. He insists that the UA Phone or webpage can't help him. And the App is not working properly.
He has lots of company with hundreds of other travelers waiting in this line after their flights were canceled or delayed.
I just can't believe one of us FLYERTALK posters (members) would be forced to wait this long. We would find a way to beat the system and get home quickly no matter how dire the situation is.
He needs to get home to California for important meetings. The boss says we have to find a way to his office in Stockton CA by Thursday morning. No excuses. Your ideas on how to get home from Newark to Stockton CA. No flights have seats. The talk is Saturday at the earliest.
There are plenty of flights from NYC to Reno on Wednesday for $170. I’d just buy that, write it off on taxes or expense it, and be done with it.
I’d use Twitter, the app or a travel agent. And I’d pay $50 for a day pass to a lounge.
I see from the United thread that wait times for phone help are a few hours. Why wouldn’t someone just call United? A few hours on hold are better than a longer line in person.