FlyerTalk Forums - View Single Post - Using Regional Upgrades on Delta (RUC) post 2/1/2022
Old Jun 30, 2023 | 9:40 am
  #1112  
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Originally Posted by AntimonyER
So the posts you are looking at get one major thing wrong. GUC for domestic D1 clears into Z. RUC clears into OY. They are not the same, so the assumption that if it shows GUC available it should be available for RUC too is incorrect. It's possible the display is wrong and there is open OY, so calling in once to ask can't hurt, but its not a situation where the agent is guaranteed wrong if they say it's not available, and so HUCA isn't really appropriate in this situation. Some people may have gotten an extremely generous global reticketing agent to agree to force open OY for them, but this is against policy.
There was nothing wrong with post. The issue was that agents were being told issue was with fare buckets. Since both RUC/GUC could (at time) be used the same for domestic D1, if GUC could be used, so should RUC. Issue they were told is system was automatically only loading the correct inventory for a GUC, not also for a RUC. Thus agents had to longsell in the correct inventory for RUC as long as GUC inventory was available. System would then confirm the longsale in the correct inventory despite it showing zero.

If however inventory for GUC was also zero, it wouldn't confirm the longesell.

Now that rules are changing, doubt this will still be the case.
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