Originally Posted by
happychic
In total I waited 3 hours yesterday. Was never connected to a supervisor. I had to attend a prior commitment so I left my computer. When I came home I saw that I was disconnected when I was afk. I read in a diff thread that even Delta elite members who have high status have to hold a long time to speak to an agent. What is going on with Delta? I don't remember Delta being like this. ever! They are one of my favorite airlines! (I just don't fly enough to be a Delta elite)
I emailed China Airlines this morning and gave them all the relevant info. I hope they will be able to email me my PNRs.
Try pulling up your CI PNR with pnr.sh. After you type in your name and Delta confirmation code, scroll down to where it says passengers and your name, and then next to where it says ACKN, it will say 1A. The first 6 characters after that are your CI PNR.