Originally Posted by
B747-437B
To update this, one bag eventually found its way to them on the 15th day and the second bag on the 17th day (ie. this morning). Now we start the claims process. Any tips I need to be aware of here to get this settled without too much delay or argument.
Use the portal
ba.com/complaints
and just upload the receipts. It's sometimes easier not to be logged into BAEC, and / or to upload the receipts as an amendment after the first submission. Any text keep very short / terse. You can assume BA knows the history from their side of the computer so there is no need to write it all out.