Originally Posted by
Conan126
I should mention that we flew UA out to MUC and then Austrian to Vie and onto Cai on a Monday. Still don’t understand UA’s policy and then on one hand they are basically accusing one of skiplagging. And at least at ORD didn’t want to escalate. But I’m tempted to write them a letter to see if I can get clarification for myself and as well as others. I personally like the overnight since I get a chance to see another city and also a chance to get used to the time zones.
The agent’s comment was unnecessary, but getting clarification from United won’t necessarily help either. There are many cases of people providing text straight from the website to United personnel and them ignoring it (see YBM upgrade thread, award waitlist thread, etc).