So i'm not entirely clear on the operation of the banked year.

I requalified foe Elite and circa. 100 SP short of my first banked year. I'm not clear on what, if any, are the rules for how the SPs re earned. I called Air NZ today to ask about this since my credit card SPs were not progressing the counter, and was told:

• The balance I need needs to come from Air NZ or star alliance flights before my next anniversary (next Feb)
• That I can accrue multiple banked years in a qualification period

It's not clear from the Air NZ website that the above is correct or required - any commentary from folks here.

As a side note, I waited a little over an hour for a callback and the agent that called said she was in a general queue (she needed to call another department to get answers).