Originally Posted by
romans
after almost 3 and half week have reply:
Dear XY,
Thank you for contacting TAP Air Portugal. Your comments will allow us to improve the experience with our company. We wish to offer our sincere apology for the unintentional delay in responding to your e-mail.
We apologize for the delay of flight TP1357 from Heathrow to Lisbon on the 15th of May 2023. As a result, you missed the connecting flight TP1032, and our staff secured your journey on the next alternate flight TP1040, the next day. Please accept our sincere apology for the inconvenience caused to you on this occasion.
The flight was delayed due to restrictions at airport of departure, with or without ATFM restrictions. In line with current legislation such situations are beyond the control of airline and are considered as extra ordinary circumstances and passengers are not entitled for EU261 compensation. Hence, we respectfully deny your claim for EU261 compensation.
Further we regret to note that you incurred additional expenses due to flight disruption. In regards to the first need expenses incurred, we request you to provide us with the original receipts for our further analysis and consideration.
We hope that your subsequent journeys with us will be to your entire satisfaction.
Yours sincerely,
not sure if there is anything what I can do now... ?
+ need to add this:
STD ATD STA STATUS
as you can see airplane had already delay from LIS airport so not really related with LHR.
just to add some more info here:
Dear XY,
We write in reference to your recent communication.
Per your email, we note that you have provided us with the receipts of additional expenses. Hence to reimburse you for the irregularity and in accordance with Regulation EU 261/2004, TAP may offer one of the following:
Voucher in the amount of EUR 79 as per shared receipts or- Voucher is valid for one year from date of issuance
- Can be used to purchase a ticket or service (extra baggage, seat reservation) on flights operated by TAP Air Portugal
- Can be used by anyone designated by the person whose name is on the voucher
- Value can be used in its totality or partially. If used partially, the remaining value will stay in the voucher and can be used to pay for another trip or service on TAP.
Bank Transfer in the amount of EUR 79 as per shared receipts- Must send us a copy of the bank document/statement with the following information:
- Name of Bank
- Name of Account Holder
- IBAN
- Swift Code/BIC
Please advise which of the above you prefer.
Your sincerely,
I asked for refund and let's see if received any from TAP this year...
Last edited by romans; Jun 28, 2023 at 5:14 am