Hi All,
I come in with low expectations and still its better than what I find at other programs.
Not that its an excuse to be subpar at what you do.
So much depends on your individual concierge and if I wasn't happy I'd request a switch.
I've come to use a mix of available resources my contacts at the hotels worldwide
that I know from my decades with Hyatt,
the Glob Concierge and the regular Glob line.I've learned from experience the best way to get
something done without a lot of back and forth
all to often is to do it yourself.That said occasionally you find the angels that help and go the extra mile.
Though the angels seem somewhat in shorter supply these days
Because I respect many of these folks/agents its my perception that Hyatt undermines
their accomplishments in CSM by creating layers more like the airlines these days with stripping
them of the ability to extend expiring certificates
fixing hotel issues etc.More decisions needing multi approvals
The old Hyatt was I have your back and its done!
Cost Cutting trying to wring every cent has IMO taken its toll in places and its gotten worse
as we came out of the Covid years.
Everything is more complicated and layered with need for approval.
Even booking a suite may be complicated hold on I'll call the hotel and see..........
and then hope they pull the award correctly from your account