Used pre order for first time and won't again. I was half dosing off when the cart came by and they never delivered anything to either myself or my wife. When we realized what had happened and asked for our orders they were out of what we ordered (except for the booze). So they supposedly canceled the order and issued refund, I have yet to see it but it has only been a couple days and to be honest haven't checked. The bottom line is the system is far from flawless and in general the offerings are pretty poor. JMHO