So far, not great. It's been 24hrs (and I believe within their working hours) from when my stay next week was canceled unexpectedly due to hotel closure about 36hrs ago. I forwarded them the note, but nothing back yet. Just got a call from another agent in Omaha who wasn't on the concierge team, who said in fact that she sees someone else is now assigned (Starting with a C ?) - and said they would ask them to reach out to me.

Should I just email consumer affairs @ this point and find out what's going on? At this point I care less about making the reservation for this stay as I do taking notes as to how Hyatt handles such a situation (example if I was booked on a personal week long trip to Hawaii... would they just bail on me like they have so far with this cancelation)