Question about Ticketing
Hello all
I am curious about the concept of ticketing. I have read a few things recently about individuals not being ticketed although a traveller has paid for a ticket. It appears this is a process that is connected to, but is different from, the mechanism of purchasing a ticket. I am wondering why this is so. Is this a hangover from the days of paper tickets, outdated/different IT systems or something else?
From a customer perspective, I would have thought that if I search on BA.com (or any other site that will allow me to purchase a BA ticket), find a ticket that BA is willing to sell me and purchase that ticket and the transaction is successful, then that *should* be everything done and dusted, but in some cases at least, it isn't.
Thanks in advance for any enlightenment.
SP