I have said it before and I will say it again...other than the handful of people who somehow claim to have a concierge that is super instant responsive, for the rest of the hoi polloi, the program is good for one thing...a phone number that allows you to get through to someone directly rather than calling the standard line. That is about it. Far far cry from the old days when I had a private line rep who actually took care of stuff, went out of their way to fix issues, actually helped with things, etc.