Originally Posted by
tappy0902
I purchased the KVS Tool [...]. I would request KVS to issue the code and directly send it to me.
Welcome to FlyerTalk from me as well,
tappy0902. I hope your FT experience is long and positive and that you generally have better luck than you have done with KVS.
As
TWA884 has said, there is no guarantee that KVS will read this or respond. You need to take this up with KVS directly. Depending on the payment method you used, you might also be able to seek assistance or a refund from the payment processor or your card issuer.