Originally Posted by
Adelphos
A lot of people roll their eyes about how DL has done C+, but it is a meaningful differentiator domestically I find. Drinks + snack basket + more legroom on short haul flights can be enough to sway bookings.
Yep -- that and the fact that I've been able to use my RUCs for a combination of work trips the West Coast and for vacations with my wife are the main reason I have kept up my PM status (and since it's mostly OPM and I have to fly the US3 almost all the time, splitting travel to the point of being bottom status with everyone wouldn't be a smart move).
Originally Posted by
steveholt
Airlines have also changed their IT (I avoid using the word upgrade here) to prevent agents from having the access to make the sort of proactive changes they would have made for HVCs in the past. If frontline workers aren't told how to use a system from the past, it isn't their fault.
Yeah fair enough -- they put a bunch of overlays on top that limit the agents ability to do anything but at least many of the agents who left during COVID had the historical knowledge to get around the overlays (although that was beginning to disappear before they all left and it's only been accelerated with the new folks)