FlyerTalk Forums - View Single Post - ExpertFlyer Help Desk, Information and Updates Thread
Old Jun 26, 2023 | 10:56 am
  #2814  
hurnik
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Whilst I have a support ticket open, I'm more curious as to if others have ideas/thoughts on how to track or be notified of the following scenario:

AA seems to be the worst offender of this (this is definitely my 3rd, maybe 4th time seeing this issue):
Let's say flight #1234 is departing 5/1/23 from AAA-BBB at 9:00 a.m. and arriving at 11:05 a.m.

AA seems to have a nasty habit of "cancelling" (my term) the flight so that flight #1234 is either still operating with the same times, but completely different city pairs (XXX-ZZZ)
OR
if I'm lucky, the times will change (along with the city pairs) so that I can at least get a schedule alert from expertflyer.

Obviously you can see the issues:

1) If the first scenario (city pairs change, but all else remains the same), I get NO alert from Expert Flyer. And AA is infamous (in my experience) for sending the alert email as well, so unless one babysits the reservation constantly, you can be very unpleasantly surprised.
2) If you're lucky and the times change your Expert Flyer alert will trigger, and give you the new times, along with the city pairs, but of course, this comes up as a "schedule change" alert, and (although always possible I'm in the minority) it's easy to skip/glaze over the city pair change and focus on the times changing.

If there's a way to have expert flyer deal with the first scenario (preferably the 2nd with something more obvious that schedule change since the alert itself is based on TIME, not city pairs--at least when constructing the alert, that's your only threshold for triggering), I'd be very appreciative to know what that is.

If expertflyer cannot handle this, is there another site/software/service that can?
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