Originally Posted by
barnstaple
Thanks Schwann. From your experience when would you expect to receive the email? As soon as the equipment changes?
I monitor my bookings and from experience the email comes quickly. But I've not had a QSuite swap since February 2022 so they might have changed policy.
Previously if you hadn't had the email they could ask the back office to check if the swap had happened. Not sure if they still do that though.