Booked a LAX-YUL flight yesterday, had to cancel a couple of hours before the flight.
Tried via "manage my booking" (about two and a half hours before the flight) - "cancel" was greyed out. Could only cancel my check-in, nothing else.
Tried the call center. Got disconnected a couple of times, then was kept on hold for close to an hour before having to hang up. No response.
Tried via twitter - no response.
Managed to get in touch with the AC ground supervisor for the flight (was in LAX) - he could remove me from the flight but nothing else.
SO is it going to be a pain to get a refund on this ticket ? (comfort fare - also within 24-hour free cancelation window)
- since technically I was a no-show, due to the fact that AC was unavailable via every channel I could try....
(+am trying to contact AC now - "due to high call volume" not even accepting calls...)