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Thread: Bristol Lounges
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Old Jun 23, 2023 | 6:18 pm
  #3  
SouthWesterner
All eyes on you!
10 Years on Site
 
Join Date: Jan 2012
Location: Exeter, UK
Programs: BA Silver. Flying Blue Gold. Hilton Gold, Accor Platinum, IHG Plat AMB, Radisson VIP, Marriott Gold
Posts: 234
Disappointed that there is no longer any lounge provision for KLM passengers at BRS since MAG took over the contracts from Swissport (rebranding the Aspire Lounge as an Escape Lounge and reopening the old Apsire Plus Lounge as a 1903 Lounge). 1903 Lounge currently accepts Priority Pass (we'll see how long that lasts), but were quite open with me that KLM status and business class passengers are not currently being admitted because KLM is dragging its heels on negotiating contracts with the new providers.

Complained to KLM Customer Care and got the usual brush off:

We empathize with your current state of dissatisfaction with what you experienced after being denied entry at the Bristol Airport lounge. I understand this must have been an uncomfortable experience because having access to a lounge could have given you a chance to recharge, relax, and reconnect for your next flight.

Please be informed that lounge benefits depend on the departure, transfer, and arrival airports. Unfortunately, to date, lounge access is still not available for our Elite customers and Skyteam members at Bristol Airport. I understand that I cannot reverse your experience on this journey. Nevertheless, we sincerely appreciate you for continuously choosing our services and taking the time and effort to send us your feedback. I have forwarded this to our relevant department in charge of this incident. I guarantee you that your voice on this matter will reach the responsible management to help us improve our agreement and services.
I will probably book fewer KLM flights out of BRS until this is sorted out.
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