Datapoints from past 2 months, in every case I booked the least expensive room available at a corporate (Leverage) or AAA or Senior or Military Leisure rate. (Unfortunately the incredibly generous Healthcare (COVID appreciation) Friends and Family rate seems to have ended at all Hyatt properties.)

Hyatt Regency Miami (~$150/night): morning of check-in the app stated “Miami Suite” (which is preferential to a Panorama Suite which has worse views and no dresser, just what looks like a dresser with door enclosed shelves, although it does have a walk-in bathroom with a door). Miami Suite bathroom has sink & vanity & closet behind a partition with shower & commode in a small room with a door (as pictured on the website).

Grand Hyatt Washington DC (~$200/night): morning of check-in the app stated “1 King Bed Club Access”, suites noted to be available for last 2 of my 3 nights, asked at check-in, agent “blocked” an “Executive King Suite” for the last 2 nights, changed rooms after the first night.

Hyatt Regency Houston Galleria (~$125/night): morning of check-in the app stated “Regency Suite King”, was assigned a 3rd floor (of 14 or 15) suite which turned out to be ADA/accessible with a massive roll-in shower stall missing one wall, asked for different suite, front desk supervisor didn’t know the difference between an ADA and non-ADA room/suite, I had to show him the 3rd floor suite and then look at the same non-ADA suite on the 10th floor (carpet being dried due to a leak) for him to see the differences, then took him 20-30 minutes to find me a Regency Suite King on the 8th floor (which has a large glass shower stall with a door and a ledge in a large bathroom as pictured on the website).

Hyatt Regency Chicago (downtown)(~$150/night): afternoon of check-in the app stated “1 King City View Premium”, called from LYFT from airport at about 4pm, spoke with a front desk agent who actually works in the office behind the front desk, asked about suite upgrade, took a few minutes, she said she could put me in a suite on the 3rd floor (of 35), then she said she found a “River View Suite Premium” (with “a separate sleeping room with a door”) on the 14th floor.