Originally Posted by
wlau
As a business person, I am just stunned at how hard it is to give money to companies in China. In the west, businesses make it as easy and painless as possible to take money from customers... but not in China
Well, they do make it easy for the vast majority of their customers, who are domestic. I think moondog wrote about how foreign customers are an afterthought (if that) for most Chinese businesses.
Foreigners who buy tickets directly from MU (instead of through a codeshare, or something like Trip.com / Amex Business Travel / CWT), then need to pay for a change with a foreign CC, form a tiny portion of MU's clientele. No MU employee is going to get a promotion for making payment easier in such a niche situation, so no one is going to work on it.