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Thread: "Thanks for getting in touch" generic response - is that it?
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Old Jun 23, 2023 | 9:13 am
  #14  
A13
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5 Years on Site
 
Join Date: Feb 2018
Location: Sussex, UK
Programs: BAEC Gold, HH Gold, Bonvoy Gold, Starbucks Gold
Posts: 574
I received a personalised response a couple of days ago to a compliant i raised on 12th May, so almost 6 weeks. (was just a comment / complaint about a pushchair not being loaded on the aircraft at the gate at JFK)
Also got chucked 5k avios as service recovery.
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