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Thread: "Thanks for getting in touch" generic response - is that it?
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Old Jun 23, 2023 | 7:15 am
  #13  
magyaar
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Join Date: May 2011
Location: Bath, Toronto, Hamburg, Seoul
Programs: BA Gold, *A Silver
Posts: 488
I got a similar response to a complaint earlier this year. Ironically the complaint was because of Avios not posting (in the region of 60,000 - so obvs an amount worth spending time getting!). They seriously thought that 5,000 Avios was acceptable compensation for not getting 60,000 Avios.

To be fair, a call to CS reopened it and it was resolved (and I did receive both the 60,000 and 5,000 Avios). Five months late, but I got them!
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