Originally Posted by
zombietooth
The flights on UA were voluntary changes by me, and were in paid F.
I'm glad that UA took control though because the UR agents sound like they have minimal training and hardly understand the nuances of fare classes, etc.
Thank you for your information. Paid F and being a 1K member may have a lot to do with your experience. From reading here on FT, most incidences involving UA taking over a UR reservation/3rd party were involuntary changes. i.e. flight cancellation and/or weather related.