Originally Posted by
zombietooth
Sorry, I don't know that. I just know I had problems with rebooking my flights with UR travel and hung-up and called the 1K number, asking what my options were. In DL's case, they did it automatically and my cancelled flight showed-up as a credit in my account-I never called anyone about that one, so I don't know why that happened or if that's just normal with DL.
Your rebooking flights, was it:
1. Voluntary or involuntary?
2. Were your original flights cancelled by UA due to irregular operation?
Perhaps 1K agents have more authority than premier agents.