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Thread: "Thanks for getting in touch" generic response - is that it?
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Old Jun 22, 2023 | 1:13 pm
  #9  
corporate-wage-slave
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Originally Posted by polochick
Thanks, that was illuminating. My case is apparently closed with zero contact from BA other than the automated email with the case number. Really disappointing given the failings in this instance.
I would ask it to be reopened, I would suspect someone has the wrong end of the stick here. Raise a new complaint referring to the closed one.
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