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Thread: "Thanks for getting in touch" generic response - is that it?
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Old Jun 22, 2023 | 1:06 pm
  #8  
polochick
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Join Date: Aug 2009
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Originally Posted by corporate-wage-slave
You could try the Chatbot to see if the case number is still active and awaiting response. There is a thread on this:

https://www.flyertalk.com/forum/brit...ot-status.html
Thanks, that was illuminating. My case is apparently closed with zero contact from BA other than the automated email with the case number. Really disappointing given the failings in this instance.
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