Originally Posted by
flarmip
I recently raised a complaint with BA. About 8 days later, I got a response entitled "Thanks for getting in touch". The email read:
And then continued with a series of links for different issues.
The email doesn't address my complaint or even attempt to resolve it. I also haven't received the 5000 Avios they've promised.
When I've raised complaints previously, the response has come from a named person and although often somewhat missing the point, they did at least seem to have read my complaint. Any service recovery gesture has also appeared in my BAEC account instantly.
Has anyone else had this - is it just a generic holding email before BA actually replies to my complaint, or should I respond asking them to actually look into my complaint?
I believe this is BA's attempt to close the complaint. If you're not happy then complain again I think.
If you haven't received the promised Avios, maybe raise another complaint, if that keeps happening then you could parlay quite a nice little nest of Avios.