I grew up with BA being an iconic global airline: the Concorde, the ethnic tails, a sense of sophistication and high levels customer service. Now, when I browse the FT trending threads page, BA dominates the top 15 and not in a good way. Delayed flights everywhere, cancelled flights left and right, baggage missing, customer service recovery lacking or nonexistent, and so on. I know you are a very active group of posters, but even then it seems disproportionate.

It wasn't like this even two years ago, but this last year it seems like things are going off the rails at BA from the outside perspective. Are things really going that poorly and why is that? What needs to happen to right the ship?